What is warrantied and for how long?
Most parts and services purchased through Firestone Direct are covered for a minimum of 12 months or 12,000 miles, whichever comes first, with some parts and services carrying a different warranty.*
*Some exclusions may apply; please see details below. Warranties apply to parts installed and service performed on private passenger vehicles. This warranty is valid through Firestone Direct.
Service Warranty Exceptions
Oil, filter and brake services all include parts and services carrying a different warranty than our standard 12 months or 12,000 miles. Issues arising from a faulty part are covered under a lifetime warranty. Auto parts which prove to be unserviceable during the warranty period, will be replaced free of any additional charge for parts or labor, except as noted under “Exclusions,” below.
Oil Change and Oil Filter
3 Months / 3,000 Miles2
3 Months / 3,000 Miles2
Air, Fuel, Cabin Air and Transmission Filters
(for workmanship and material related issues)
6 Months / 6,000 Miles2
6 Months / 6,000 Miles2
Standard Brake Services
Brake Shoes, Disc Pads
Lifetime1
12 Months / 12,000 Miles2
Standard Brake Services with Brake Fluid Exchange
Brake Shoes, Disc Pads (1) Service Includes: Brake, Fluid Exchange / Adjust Rear Brakes (if applicable)
Lifetime1
24 Months / 24,000 Miles2
Tire Warranties
Tire warranty information can be found here.
All lifetime warranties are only valid for as long as the original customer owns the vehicle.
Costs of additional brake system components, including master cylinders, rotors, drums and all additional labor, are warrantied for a period of twelve (12) months or 12,000 miles, whichever comes first.
Warranty is void if vehicle does not have a working odometer either (a) at the time of the initial purchase/service, or (b) at the time of presentation for warranty claim.
Other Service Warranties Exclusions: Replacement of anti-freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer.
General Provisions: (Applicable to all warranties): All Firestone Direct guarantees are given by Firestone Direct. They are only offered through company–owned Firestone Direct mobile units. These guarantees do not in any way alter the provisions of the "LIMITED SERVICE WARRANTY" with regard to the warranty on service or auto parts. The complete terms of the "LIMITED SERVICE WARRANTY" are available with every company–owned Firestone Direct mobile unit.
Warranty FAQs
Who is covered by the warranties listed in this document?
This warranty covers only the original purchaser of the installed parts and/or services.
Where will the warranties be honored?
Warranties will be honored through Firestone Direct mobile units. Call 1-800-639-4602 to schedule a warranty appointment.
How can a claim be made under the warranties?
Call 1-800-639-4602 to schedule a warranty appointment. The original invoice for the original work performed must be presented in order to get the benefit of the warranty.
What other conditions apply?
The obligations undertaken in these warranties are offered only on the purchased items and conditions, and may not be enlarged or altered by anyone. This warranty document does not apply to products or vehicles used for commercial, racing, or off-road purposes, or to damage caused by abuse or accident. TO THE EXTENT PERMITTED BY LAW, BRIDGETONE RETAIL OPERATIONS, LLC, AND FIRESTONE DIRECT DISCLAIM LIABILTY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Consumer Rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Given By:
Bridgestone Retail Operations, LLC, 200 4th Avenue South, Nashville, TN 37201, doing business as Firestone Direct.